StrategicFramework

PURPOSE • Vision • Mission

Purpose

Power Brighter Tomorrows

Vision

Be a leading responsible energy provider, from one generation to the next.

Mission

Provide sustainable energy solutions to create value for shareholders, customers, employees and the wider community.

Strategy

Through our values and commitments, we work every day to grow our business and meet our strategic priorities: creating a sustainable business portfolio; accelerating our response to climate change for our business and the communities we operate in; serving growing demand for energy solutions; leveraging technology to deliver leading customer experiences and enhance operating performance; and investing to build an agile and innovative workforce.

Materiality assessment
Material Topics
Financially material
Strategic Framework

Net-Zero Transition

Strategic Framework

Energy Growth Opportunities

Strategic Framework

Digital Innovation and Cybersecurity

Strategic Framework

Future-Ready Workforce

Strategic Framework

Operational and Supply Chain Resilience

Strategic Framework

Community Stewardship

Impact material
Megatrends Analysis
Strategic priorities
1
Continue to grow a sustainable business portfolio
  • Growing provision of energy solutions underpinned by capital discipline and community stewardship
2
Accelerate our response to climate change
  • Accelerate decarbonisation of CLP's portfolio, reinforce resilience in a changing climate and manage social impact
3
Serve growing demand for energy solutions
  • Pursue growth opportunities from energy infrastructure, Energy-as-a-Service and customer-facing energy solutions
4
Leverage technology for experience and performance
  • Deliver leading customer experiences and empower customers in making better energy choices
  • Adopt technologies to enhance operating performance and drive new business
5
Invest to build an agile, innovative workforce
  • Invest to build organisational agility and develop future skills
  • Support CLP's people to thrive in change, promoting health and wellbeing
Key performance indicators
1. Continue to grow a sustainable business portfolio
Total earnings
HK$ 11,742 million
2023: HK$6,655 million
Operating earnings BEFORE FAIR VALUE MOVEMENTS
HK$ 10,949 million
2023: HK$10,127 million
Dividends
HK$ 7,958 million
2023: HK$7,832 million
Electricity sent out
79,760 million kWh
2023: 79,512 million kWh
Retail customer accounts in
Hong Kong and Australia
5.21​ million
2023: 5.23 million
Environmental regulatory
non-compliance
5 cases*
2023: 5 cases*
*Includes assets under CLP’s operational control. No prosecution or fines.
2. Accelerate our response to climate change
Reliability in Hong Kong
99.999 %
2023: 99.999%
Greenhouse gas emissions intensity
0.53 kg CO2e/kWh
2023: 0.54kg CO2e/kWh
Renewable energy capacity
4,436 MW
2023: 3,732MW
Operating Earnings by asset type1
68% of Operating earnings
from non-carbon generation assets,
transmission, distribution and retail
operations1
Total:
HK$12,239
million
Chart of operating earnings by asset type
Coal
Gas
Nuclear
Renewables
Transmission, distribution and retail
Others
Notes:
  • Excluding fair value movements and before unallocated expenses.
  • Any minor discrepancies are due to rounding of figures.
Capital investments by asset type1
55% of Capital investments
in non-carbon generation assets,
transmission, distribution and retail
operations1
Total:
HK$19,005
million
Chart of capital investments by asset type
Coal
Gas
Renewables
Transmission, distribution and retail
Others
Notes:
  • On accrual basis.
  • For maintenance, upgrades and efficiency improvements only.
  • Including acquisition of CLP’s new headquarters in Kai Tak.
  • Any minor discrepancies are due to rounding of figures.
3. Serve growing demand for energy solutions
Initiatives and investments in new energy infrastructure and services
  • CLP Power commissioned D2 combined-cycle gas turbine generation unit at Black Point Power Station
  • CLP China began construction of its first standalone battery energy storage system
  • CLPe signed two significant partnership agreements in clean maritime fuel and EV charging, supporting low-carbon transportation in the Greater Bay Area
  • Apraava Energy secured contracts to supply more than 6.8 million smart meters for households in six states
Adoption of new products and services
  • CLP Power transformed its interaction with customers through a refreshed mobile app that gives users a single tailored profile to manage all services
  • CLP China further expanded its portfolio of power purchase agreements with corporate users by securing two renewable energy supply contracts
  • EnergyAustralia won support from the Federal Government for two battery energy storage systems
4. Leverage technology for experience and performance
CLP Power customer satisfaction score
76
2023: 74
Transactional Net Promoter Score for EnergyAustralia
36.8
2023: 30.0
Smart meters
over 2.68 million smart meters
connected for Hong Kong customers since 2018
around 895,000 smart meters
installed for EnergyAustralia’s customers as of end-2024
Digital adoption
26
use cases of innovative technologies including AI successfully deployed across the Group
Feed-in Tariff Scheme in Hong Kong
404 MW
approved or connected to grid
since May 2018
Renewable Energy Certificates sales in Hong Kong
340 GWh
Demand response programmes
93 MW
demand cut from commercial and industrial customers in Hong Kong
406 MW
contracted capacity in Australia
5. Invest to build an agile, innovative workforce
Employees for The CLP Group
8,415
2023: 8,041
Lost time injury rate
0.14
2023: 0.06
Total recordable injury rate
0.24
2023: 0.18
Average training hours per employee
42.7
2023: 44.1
Women in leadership positions
30.0 %
2023: 29.1%
Women in engineering
13.3 %
2023: 13.3%
Female employees
26.8 %
2023: 27.2%
Graduate Trainees hired in Hong Kong
33
2023: 45

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