Strategic Framework

Purpose

CLP provides sustainable energy solutions to create value for shareholders, customers, employees and the wider community. We aim to be the leading responsible energy provider in the Asia-Pacific region, from one generation to the next.

Strategy

Through our values and commitments, we work every day to grow our business and meet our strategic priorities: creating a sustainable business portfolio; accelerating our response to climate change for our business and the communities we operate in; serving growing demand for energy solutions; leveraging technology to deliver leading customer experiences and enhance operating performance; and investing to build an agile and innovative workforce.

Double Materiality Assessment

Material ESG Topics:

Financially material
Strategic Framework

Shaping and executing the transition to net zero

Strategic Framework

Pursuing growth opportunities in Hong Kong and the Greater Bay Area

Strategic Framework

Reinforcing resilience in a changing operating environment

Strategic Framework

Building an agile and innovative workforce

Strategic Framework

Aligning business activities with community, employee and customer expectations

Impact material

Megatrends Analysis

Strategic Priorities

Continue to grow a sustainable business portfolio
  • Growing provision of energy solutions in the Asia-Pacific region underpinned by capital discipline
Accelerate our response to climate change
  • Accelerate decarbonisation of CLP’s portfolio, reinforce resilience in a changing climate and manage social impact
Serve growing demand for energy solutions
  • Pursue growth opportunities from energy infrastructure, Energy-as-a-Service and customer-facing energy solutions
Leverage technology for experience and performance
  • Deliver leading customer experiences and empower customers in making better energy choices
  • Adopt technologies to enhance operating performance and drive new business
Invest to build an agile, innovative workforce
  • Invest to build organisational agility and develop future skills
  • Support CLP’s people to thrive in change, promoting health and wellbeing

HOW WE MEASURE SUCCESS

Key performance indicators

1. Continue to grow a sustainable business portfolio

TOTAL EARNINGS
HK$ 8,491 million
2020: HK$11,456 million
OPERATING EARNINGS
HK$ 9,517 million
2020: HK$11,577 million
DIVIDENDS
HK$ 7,832 million
2020: HK$7,832 million
ELECTRICITY SENT OUT
91,183 million kWh
2020: 85,937 million kWh
RETAIL CUSTOMER ACCOUNTS IN
HONG KONG AND AUSTRALIA
5.15 million
2020: 5.12 million
ENVIRONMENTAL REGULATORY
NON-COMPLIANCE
9 cases
2020: 4 cases

2. Accelerate our response to climate change

GREENHOUSE GAS EMISSIONS INTENSITY
0.57 kg CO2e/kWh
2020: 0.57kg CO2e/kWh
RENEWABLE ENERGY CAPACITY
3,624 MW
2020: 3,398MW
RESILIENCE PROJECTS AND INVESTMENTS
  • Assessing extreme weather impact on Yallourn
  • Climate resilience studies for assets in Hong Kong, Mainland China and India
RELIABILITY IN HONG KONG
99.999%
2020: 99.999%
OPERATING EARNINGS* BY ASSET TYPE
% (HK$ million)
Total
10,638
Coal1
Gas
Nuclear
Renewables
Transmission, distribution and retail
Others
*Before unallocated expenses
Notes:
  • Capital investments in coal assets include maintenance, upgrades and efficiency improvements only.
CAPITAL INVESTMENT# BY ASSET TYPE
%1 (HK$ million)
Total
15,411
Coal2
Gas
Renewables
Transmission, distribution and retail
Others
#On accrual basis
Notes:
  • Any minor discrepancies in totals are due to rounding of figures.
  • Capital investments in coal assets include maintenance, upgrades and efficiency improvements only.

3. Serve growing demand for energy solutions

INITIATIVES / INVESTMENTS IN NEW PRODUCTS AND SERVICES
  • Partnered with CYZone and Free Electrons to identify innovators
  • Investment in CSG Energy Innovation Equity Investment Fund
  • Strategic investments in global innovation hubs
ADOPTION OF NEW PRODUCTS AND SERVICES
  • Air conditioning predictive control system and battery energy storage system at Hong Kong International Airport
  • 92% increase in sales of Smart Energy Connect’s energy solutions
  • CLPe Solutions’ solar energy projects with DFI Retail Group and English Schools Foundation
  • New business model for centralised cooling project at Guangzhou shopping mall
  • EnergyAustralia offers homeowners integrated solar-plus battery system

4. Leverage technology for experience and performance

CLP POWER HONG KONG CUSTOMER SATISFACTION SCORE
73
2020: 74
NET PROMOTER SCORE FOR ENERGYAUSTRALIA
6.7%
2020: 9.6%
SMART METERS
over 1.2 million smart meters
connected for Hong Kong customers since 2018
over 0.9 million smart meters
connected for EnergyAustralia’s customers
DIGITAL ADOPTION
  • Data analytics platform for renewable energy assets in Mainland China and India
  • Access to global data from The Weather Company
FEED-IN TARIFF SCHEME IN HONG KONG
265 MW
approved or connected to grid
since May 2018
RENEWABLE ENERGY CERTIFICATES SALES IN HONG KONG IN 2021
15 GWh
DEMAND RESPONSE PROGRAMMES
over 70 MW
maximum demand reduced in Hong Kong
186.2 MW
capacity contracted in Australia

5. Invest to build an agile, innovative workforce

EMPLOYEES FOR CLP GROUP
8,116
2020: 8,060
LOST TIME INJURY RATE
0.07
2020: 0.11
TOTAL RECORDABLE INJURY RATE
0.23
2020: 0.32
AVERAGE TRAINING HOURS PER EMPLOYEE
51.6
2020: 42.5
WOMEN IN LEADERSHIP POSITIONS
30.5%
2020: 27.3%
WOMEN IN ENGINEERING
12.3%
2020: 11.5%
FEMALE EMPLOYEES
26%
2020: 26%
GRADUATE INTERNSHIPS IN HONG KONG
56
2020: 59
Strategic Framework Strategic Framework

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